Return Policy
Effective date: August 2026
Our Commitment to Quality
Every item we produce is hand-inspected before it ships. We take pride in getting it right the first time. If something arrives damaged or defective, we will make it right — no hassle.
Defective or Damaged Items
If your order arrives with a manufacturing defect or was damaged in transit, contact us within 30 days of the delivery date. We will replace or refund the item at no cost to you.
To start a claim, please reach out with:
- Your order details or confirmation
- A clear photo showing the defect or damage
- A brief description of the issue
Personalization Errors
Because every piece is made to order, we cannot accept returns or issue refunds for personalization mistakes made by the customer — such as a misspelled name, incorrect date, or wrong details submitted at checkout.
We always send a design proof for your approval before production begins. Please review your proof carefully. Once you approve the design, production starts and the order cannot be changed.
Non-Returnable Items
- Custom or personalized orders with no defect
- Items where the design was customer-approved prior to production
- Items returned outside the 30-day window
Questions?
We're a small studio and we genuinely care about your experience. If something isn't right, reach out — we'll do what we can to help.